Yes, we are fully regulated by the GPhC in the UK and adhere to strict data and privacy laws to keep you and your medical information safe.

Yes, all of the clinical team who review your consultations are fully qualified prescribing pharmacists who have undergone additional training. All of our pharmacists and prescribing pharmacists are fully qualified and GPhC registered

If we need to, our prescribing pharmacists may get in touch to confirm the information you provided when completing your treatment questionnaire. If you have any queries throughout the process, you can contact our clinical team by emailing support@healthclinicpro.co.uk

We aim to review all weekday orders on the same day they’re placed. If you place an order before 2pm we aim to pop this in the post the same day, via our FREE 24-hour tracked prescription delivery option (note, your order will then discreetly arrive within 24 hours from being posted, but we cannot always guarantee this). Orders placed after 2pm on Fridays, or over the weekend, will be reviewed on the following Monday.

No, you can only place an order for yourself. During the questionnaire stage you’ll be asked to confirm that the item(s) are for your own use, and you’ll be asked personal medical details that are critical in our review of your order.

When you complete your order we’ll ask you to provide your card payment details, but we’ll only take payment when our clinicians approve your items*. If our clinicians are unable to approve your order on medical grounds, the transaction will be cancelled at our end and the funds released.